Refund policy

 

 

Our customer care team is here for you, going above and beyond to make sure you're happy.

Swimwear & Hygiene Policy

Due to the intimate nature of swimwear and strict health and safety regulations, we cannot accept returns or exchanges on worn or opened swimwear. Because there is no definitive way to verify if a swimsuit has been tried on or worn against the skin, all swimwear sales are final unless the product is physically faulty upon arrival.

We highly recommend reviewing our size charts carefully before purchasing.

Ordered the wrong size? Don't worry—we want you to love your look. While we cannot take the original item back for hygiene reasons, we are happy to offer you an exclusive 40% discount to order the exact same style in a new size. Please reach out to our support team to claim this offer.


Happiness Guarantee

If the product is faulty, we will refund your money or send you a new item - your choice.

If you we sent the wrong item, we'll swap it over no questions asked.

 We will aim to resolve the issue as soon as possible.


Refunds & Exchanges

To start the process, please send us an email with the following information:

  • Your name
  • Order number
  • The issue (faulty product, wrong size)
  • What you'd like (exchange or refund)

You have 30 days from the date of purchase to issue the return request form. After 30 days from the date of your initial purchase, you will not be eligible to exchange or refund your item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Your money will be refunded by the same method you paid for it. This may take between 5 and 14 business days, depending on your payment method.

NOTE: Unfortunately, we cannot accept returns on sale items or gift cards.

We understand the importance of customer satisfaction and strive to provide top-quality products. However, due to the nature of hygiene and safety concerns, we have implemented a non-refundable policy for our soap products. Once the soap has been purchased, we cannot accept returns or offer refunds,

We recommend that customers carefully review the product details and ingredients before making a purchase. If you have any questions or concerns about our soap products, please feel free to reach out to our customer support team before placing your order. We are here to assist you and ensure you make an informed decision.

In the rare event that a soap product arrives damaged or defective, we will gladly replace it with a new one. Please contact our customer support team within 5 days of receiving the product, and we will work swiftly to resolve the issue.

Thank you for your understanding and continued support. We value your satisfaction and will always strive to provide you with the best possible service.

 

Contact Us

If you have any questions, please don't hesitate to contact us.